Data & Privacy
Your personal data matters. This page explains exactly what information falconplay collects, why we collect it, how it is stored, and what rights you have as a member based in the Philippines. Please read through each section so you know exactly how your data is handled.
Last updated: January 2025
falconplay is an online entertainment platform designed for members based in the Philippines, offering live casino, slot games, bingo, and related services accessible via desktop and mobile browsers. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you register, use our platform, or contact our support team. It applies to all members and visitors who interact with falconplay through any channel, including the website and the mobile app. By creating an account or continuing to use the platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you should discontinue use of the platform and contact our support team to close your account. We review and update this policy periodically to reflect changes in our practices or applicable regulations, and the most current version will always be available on this page. Your continued use of falconplay after any update constitutes your acceptance of the revised policy.
When you register for a falconplay account, we collect personal information including your full name, date of birth, email address, mobile number, and a government-issued identification document for age and identity verification purposes. During normal use of the platform, we also collect transactional data such as deposit and withdrawal records, game activity logs, session timestamps, and device information including your IP address, browser type, and operating system. If you contact our support team, we retain records of those communications to help resolve issues and improve our service quality. We may also collect information about how you navigate the platform — such as pages visited and features used — to help us understand member behaviour and improve the overall experience. All information collected is limited to what is reasonably necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for identity verification and regulatory compliance.
The personal information you provide is used primarily to create and manage your account, verify your identity and age, process deposits and withdrawals in Philippine pesos, and deliver the entertainment services you have signed up for. We also use your data to comply with applicable legal and regulatory obligations, including anti-money laundering requirements and responsible gaming obligations that apply to platforms serving Philippines members. Your contact details may be used to send you important account notifications, security alerts, and service updates — we do not use your information for unsolicited marketing without your explicit consent. Aggregated and anonymised usage data may be used internally to analyse platform performance, identify technical issues, and guide product improvements. We do not use automated decision-making processes that produce legal or similarly significant effects on your account without human review. If we ever need to use your data for a purpose not described in this policy, we will notify you and, where required, seek your consent before proceeding.
falconplay does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their services, and always under strict confidentiality agreements. In cases where we are legally required to disclose information — for example, in response to a court order, regulatory investigation, or law enforcement request — we will comply with applicable Philippine law and notify you where permitted to do so. If falconplay undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be informed of any material changes to how your data is handled as a result. All third-party partners who handle member data on our behalf are required to maintain security standards consistent with our own and are prohibited from using your data for any purpose beyond the specific service they provide.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable law or legitimate business purposes, such as resolving disputes or maintaining financial records. When data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule. falconplay uses industry-standard security measures to protect your data, including encrypted data transmission, secure server environments, and access controls that limit who within our organisation can view your personal information. Despite these measures, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your account and to notify us immediately if you suspect any unauthorised access. We conduct regular reviews of our security practices to ensure they remain appropriate for the nature and volume of data we handle.
As a member of falconplay based in the Philippines, you have the right to request access to the personal information we hold about you, to ask us to correct any inaccurate data, and to request deletion of your data where it is no longer necessary for the purposes for which it was collected. You may also object to certain types of processing or request that we restrict how we use your data while a complaint or query is being resolved. To exercise any of these rights, please contact our support team with your request and we will respond within a reasonable timeframe. Please note that some requests may be subject to legal limitations — for example, we may be required to retain certain financial records regardless of a deletion request. We are committed to handling all data rights requests fairly, transparently, and without undue delay.
falconplay uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in and use core features. Analytics cookies help us understand aggregate usage patterns so we can improve the platform experience for all Philippines members. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some functionality. We do not use third-party advertising cookies or share cookie data with external advertising networks. Our use of cookies is limited to what is necessary for platform operation, security, and internal analytics.
If you have any questions about this Privacy Policy or how your personal data is handled, you are welcome to reach out to our support team at [email protected]. We aim to respond to all privacy-related enquiries promptly and will escalate complex matters to the appropriate team for thorough review. This policy may be updated from time to time to reflect changes in our services, legal obligations, or data handling practices, and the revised version will be posted on this page with an updated effective date. We encourage you to review this page periodically so you remain informed about how falconplay protects your information. For further information about your rights or platform rules, you can also visit the Terms and Conditions page or the FAQ page.
Quick Answers
If anything in this Privacy Policy is unclear, our support team is available around the clock. You can also explore the FAQ for quick answers or head straight to your account.